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Samsung SDS unveils phone banking solutionBy Shin Ji-hye
Published : Oct. 19, 2016 - 15:55
The company launched the Mobile Voice Recording Solution, or MVRS, which enables mobile devices to automatically record and manage phone calls between customers and call-center employees as well as customers and financial company employees.
The new solution is expected to make it more convenient for customers, who have to make a phone call more than two times as their phone conversation with a financial company employee is not saved.
The saved financial data will be used as key information in monitoring whether employees follow related rules during financial transaction, Samsung SDS said.
“With the launch of MVRS, we are ready to supply all the key functions related to mobile security, which are required by the financial solution market,” said Hong Won-pyo, a chief of Samsung SDS’ solution business division.
Samsung SDS said it plans to jump into the global financial market by connecting the new solution with its current mobile security and authentication solution for enterprises.
As its first global target, the tech company chose the UK market, which has implemented a new law to save all phone calls and messages related to mobile financial transactions during the five years from 2018.
“We view the UK market has a high strategic value as the law is expected to apply into other areas including health care and logistics,” the company’s official said.
By Shin Ji-hye (firstname.lastname@example.org)
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