Most Popular
-
1
Ador CEO denies allegations, accuses Hybe of mistreating NewJeans
-
2
Medical reform committee kicks off despite boycott from doctors
-
3
10-man S. Korea lose to Indonesia to miss out on Paris Olympic football qualification
-
4
Hybe-Ador feud should have limited effect on Hybe's overall performance: analysts
-
5
DP leader says he will meet Yoon without conditions
-
6
Over 9,000 hotline calls made by stalking victims in 2023
-
7
Second Gimpo civil servant found dead, after apologizing for not finishing work
-
8
[Hello India] Hyundai Motor vows to boost 'clean mobility' in India
![[Hello India] Hyundai Motor vows to boost 'clean mobility' in India](//res.heraldm.com/phpwas/restmb_idxmake.php?idx=644&simg=/content/image/2024/04/25/20240425050672_0.jpg&u=)
-
9
Monthly users on local streaming platforms outpace Netflix, Disney+
-
10
US will take steps for three-way engagement on nuclear deterrence with S. Korea, Japan: Campbell
![[Hello India] Hyundai Motor vows to boost 'clean mobility' in India](http://res.heraldm.com/phpwas/restmb_idxmake.php?idx=644&simg=/content/image/2024/04/25/20240425050672_0.jpg&u=)
KEB Hana receives highest customer satisfaction rating among banks
By KH디지털2Published : Feb. 7, 2017 - 13:38
KEB Hana Bank ranked top in customer satisfaction in services among lenders, while Shinhan Bank was named No. 1 for its mobile app, survey results out Tuesday from the Korea Consumer Agency said.
A poll asking 1,600 customers to rate eight banks with nationwide branches showed KEB Hana received 3.68 out of five points. Shinhan came in close second with 3.66 points, Woori and KB Kookmin tying at 3.63 points, and Nonghyup Bank following at 3.61 points. Industrial Bank of Korea and Citi Bank both earned 3.6 points, while Standard Chartered Bank of Korea received 3.56 points.
The average came to 3.62 points.
The banks were scored on their facilities, customer service, diversity of financial products, interest and service rates and service satisfaction.
The same poll showed 62.5 percent of the respondents using mobile apps for banking. The satisfaction level for apps was the highest for Shinhan with 3.88 points. (Yonhap)
