Home

The Korea Herald

Latest news

Most Popular

  1. 1

    Contentious grain bill put directly to plenary meeting for vote

    Contentious grain bill put directly to plenary meeting for vote
  2. 2

    Yoon's approval rating plunges to all-time low

    Yoon's approval rating plunges to all-time low
  3. 3

    Will tug-of-war between doctors, government end soon?

    Will tug-of-war between doctors, government end soon?
  4. 4

    Climate impacts set to cut 2050 global GDP by nearly a fifth

    Climate impacts set to cut 2050 global GDP by nearly a fifth
  5. 5

    Trilateral talks acknowledge ‘serious’ slumps of won, yen

    Trilateral talks acknowledge ‘serious’ slumps of won, yen
  1. 6

    [Graphic News] More Koreans say they plan long-distance trips this year

    [Graphic News] More Koreans say they plan long-distance trips this year
  2. 7

    [KH Explains] Hyundai's full hybrid edge to pay off amid slow transition to pure EVs

    [KH Explains] Hyundai's full hybrid edge to pay off amid slow transition to pure EVs
  3. 8

    North Korea removes streetlights along cross-border roads with South

    North Korea removes streetlights along cross-border roads with South
  4. 9

    Russia's denial of entry of S. Korean national unrelated to bilateral ties: Seoul official

    Russia's denial of entry of S. Korean national unrelated to bilateral ties: Seoul official
  5. 10

    Farming households dip below 1m for first time in 2023

    Farming households dip below 1m for first time in 2023
피터빈트

Asiana pilots chatbot service

By Won Ho-jung

Published : Nov. 13, 2017 - 17:56

    • Link copied

Asiana Airlines is beginning a pilot chatbot service through KakaoTalk and Facebook, according to the airline Monday.

Passengers flying Asiana will be able to check information in 11 categories, such as reservations, keep track of departures and arrivals and find information about mileage points through the chatbot service, which is available in both Korean and English.

Asiana Airlines’ chatbot service on KakaoTalk (Asiana Airlines) Asiana Airlines’ chatbot service on KakaoTalk (Asiana Airlines)

The service was developed using Microsoft’s cloud platform Azure and the artificial intelligence-based language service LUIS. 

“We expect the chatbot service to significantly reduce the wait times for passengers who phone our call center for routine information,” said Asiana Airlines Vice President Nam Ki-hyung.

By Won Ho-jung (hjwon@heraldcorp.com)

More from Headlines